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TENANT SUPPORT

  • How long does referencing take?
    Vouch aims to complete your reference in 1-3 business days. This time frame is given as the process can take longer if there is information missing from your application. You can check the status of your application at any time by logging into your Vouch Portal. You will also be kept up to date if there is any outstanding information via text and email.
  • Your reference may take longer to complete if:
    • The ID documentation you have provided does not meet the UK Government Right to Rent criteria (only applicable if renting in England)
    • Your employer, landlord or guarantor has not responded to our request for a reference
    • There are differences between the information you have provided, and that provided by your referee

  • How can I speed up the process?
  • Before you start your reference, make sure to have the following to hand to ensure you can provide all of your information in one go:
    • Current/previous landlord's contact details
    • Employer contact details, or accountant's contact details if you are self-employed
    • Proof of ID (passport, driving licence etc.)
    • Proof of address (house bills, council tax bills etc.)
    • Proof of funds (payslips, SA302 etc.)



If you need any more help with your application, please don't hesitate to get in touch.

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Vouch Online Limited is an Appointed Representative of Goodlord Protect Ltd which is authorised and regulated by the Financial Conduct Authority for insurance distribution activities. FRN:787822